Returns + Exchanges

 

Hassle-Free Returns + Exchanges

We want you to shop with confidence and enjoy your experience with us! While all sales are final and we do not offer refunds, we're committed to making sure you're satisfied with your purchase.

Please review our return and exchange policy below.

Returns + Exchanges

Do you offer refunds?

No, all sales are final, and we do not offer refunds. However, we do provide exchanges or store credit within 7 days of your tracking number's delivery date. To qualify, items must be returned in their original, new condition (see details below).

What qualifies as "original, new condition”?

This means the hair extensions must NOT:

• Have been worn, washed, conditioned, installed, brushed, combed, or styled in any way

  • Have had curls separated or become frizzed
  • Have been colored, bleached, or chemically altered
  • Have had the original ties removed or cut

We cannot accept returns or exchanges on hair that has been altered in any form. No exceptions.

Is there a restocking fee?

Yes, a 10% restocking fee applies to all returns.

Items must be unopened and unaltered in new condition. The remaining balance will be given as a store credit.

Can I exchange an item?

Yes! If your item is in like-new condition. You may exchange it for another item. Any price difference and shipping cost are your responsibility.

  • If the new item costs more, you'll need to cover the difference.
  • If it costs less, you'll receive store credit for the remaining balance. Store credits do not expire.

Do I have to pay for return shipping?

Yes, customers are responsible for all return and exchange shipping costs. We recommend using a shipping service that includes tracking, as we are not responsible for lost returns or exchanges.

Please email us at cokodidit@gmail.com with your order number and a photo of the unused item before returning it.

Do I need to contact you before sending a return?

Yes! Returns or exchanges sent without prior contact will be denied. Please reach out to us before sending anything back.

How to Initiate a Return or Exchange

1. Email cokodidit@gmail.com with:

  • Your full name
  • Your order number
  • The reason for the return or exchange

2. Once approved, send your item to:

Hairquarters Return Department

Tamaya Jay

10261 River Marsh Drive #173, 

Suite 105 

Jacksonville, FL 32246

Order Cancellations

Orders may be canceled only if they have not yet been shipped. Once an order has been processed and shipped, it cannot be cancelled.

By placing an order you agree to these terms.